Frequently Asked Questions
🛍️ Orders & Payments
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) across the UAE. Online payment options may also be available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Please contact us as soon as possible. Orders can be modified or cancelled before they are dispatched.
🚚 Shipping & Delivery
Q: Do you deliver across the UAE?
A: Yes, we deliver to all emirates across the UAE.
Q: How long does delivery take?
A: Standard delivery takes 2–5 business days within the UAE.
Q: Is delivery free?
A: Yes! We offer free delivery on orders across the UAE.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unused and in their original packaging.
Q: How do I initiate a return?
A: Contact our support team with your order details and reason for return. We will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
📦 Products
Q: Are your products authentic?
A: Yes, all products sold on Vibe Cart UAE are 100% authentic.
Q: What if I receive a damaged or wrong item?
A: Please contact us immediately with photos of the item. We will arrange a replacement or refund promptly.
📞 Contact & Support
Q: How can I reach customer support?
A: You can reach us through the Contact page on our website. We aim to respond within 24 hours.
Q: What are your support hours?
A: Our support team is available Saturday to Thursday, 9 AM – 6 PM (UAE time).