🔄 Refund & Return Policy — Vibe Cart UAE
At Vibe Cart UAE, your satisfaction is our priority! 😊 Please read our refund and return policy carefully before placing your order.
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✅ 1. Return Eligibility
We accept returns within 7 days of delivery, provided:
- 📦 The item is unused and in its original packaging
- 🏷️ All tags and labels are intact
- 🧾 Proof of purchase (order confirmation) is provided
- ❌ The item is not from our non-returnable category (see below)
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🚫 2. Non-Returnable Items
The following items cannot be returned or exchanged:
- 🧴 Personal care & hygiene products (once opened)
- 🍽️ Food & consumable items
- 🎁 Items marked as "Final Sale" or "Non-Returnable"
- 📦 Items damaged due to misuse or improper handling
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💵 3. Refund Process (Cash on Delivery Orders)
For COD orders, refunds are processed as follows:
- 🔁 Exchange: We'll arrange a replacement delivery at no extra cost
- 💰 Refund: Issued via bank transfer or store credit within 5–7 business days after we receive and inspect the returned item
- 📞 Contact us first via WhatsApp or email before returning any item
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🚚 4. How to Return an Item
1. 📲 Contact us within 7 days of receiving your order
2. 📸 Share photos of the item and your order details
3. 📦 Pack the item securely in its original packaging
4. 🚛 Our team will arrange a pickup or guide you on drop-off
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⚠️ 5. Damaged or Wrong Items
If you received a damaged or incorrect item:
- 📸 Take photos immediately upon delivery
- 📲 Contact us within 48 hours via WhatsApp or email
- ✅ We will arrange a free replacement or full refund — no questions asked!
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⏱️ 6. Processing Time
- Return request review: 1–2 business days
- Refund processing: 5–7 business days after item inspection
- Replacement delivery: 2–5 business days across UAE
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📬 7. Contact Us
For any return or refund queries:
📧 Email: Vibecartuae1@gmail.com
💬 WhatsApp: +971 55 881 7440
🌐 Website: www.vibecartuae.store
📍 Location: Al Khabaisi, Deira, Dubai, UAE
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🛡️ Thank you for shopping with Vibe Cart UAE! We're committed to making your experience smooth and hassle-free. 💙🇦🇪
